Refund & Replacement Policy

Last updated: July 2026

Because result-checker vouchers are digital PINs delivered instantly, they generally cannot be refunded once revealed or sent — much like a scratch card cannot be returned once it has been scratched. That said, we stand behind every sale.

We will always help if:

• You did not receive your voucher. If your payment succeeded but no PIN appeared or arrived by email, contact us with your reference and we will resend or replace it free of charge.
• The code does not work or was already used. If a PIN we sent is faulty, we will verify and send a working replacement.
• You were charged but got no order. If money left your account but you received no confirmation, contact us — if we cannot deliver, we will refund you in full.

University admission forms

Because these orders involve manual assistance, refund eligibility depends on how far the process has gone. Please contact us as soon as possible if there is a problem.

How to request help

Email support@edupassgh.com or WhatsApp +233 25 676 7495 with your payment reference. We aim to resolve issues within 24 hours.